RETURNS & REFUNDS

Online Returns Policy

We will not accept returns if the items have been worn or used.

OPTIONS FOR RETURNING YOUR ITEMS

RETURN WITH AUSTRALIA POST

  • Find your order number.

Three ways to find your order number:

  1. On your Order Confirmation email
  2. In the Order History section of your online account
  3. On the Delivery Note you received in your order, labelled as ‘Our Reference’
  • Download and complete ourreturns form, we will need this to identify your item. The returns form must be completed and packaged in with your item to be eligible for a refund.
  • Use your order number beginning with AU– found on your original email order confirmation to generate your free Australia Post Returns Label
  • Print your Australia Post returns label. Don’t have a printer? You can print your label at the post office – just present your returns label email (on your phone) at Australia Post.
  • Pack your items securely and ensure all original packaging and tags are included and your Australia Post returns label attached.
  • Drop your parcel off at any Post Office, Post Boxor Parcel Locker 

IN STORE

  • Take your item to your nearest Soul 2 UR Feet store
  • The store will accept your goods to be refunded and instruct our Customer Service Team to process the refund to the original form of payment.
  • Refunds will be processed and submitted to your original form of payment within 4 business days. The length of time it takes to receive your refund depends on your financial institutions processes. Typically your funds should be available in 10 business days.

CORPORATE RETURNS

  • All corporate customer returns need to email a copy of your invoice to sales@soul2urfeet.com.pg to obtain a returns authorisation number (#RA)
  • Our Customer Service team will issue you with the necessary paperwork
  • Package the provided paperwork in with your returns package
  • Your exchange or refund will be processed once goods have been received

ONLINE RETURN REQUIREMENTS 

Please ensure the items you are returning meet the below requirements:

  • The item(s) should be returned unworn and in perfect condition, with all tags attached.
  • Footwear should be returned unmarked and in their original and undamaged box. Packaging is considered apart of the product.
  • Due to the individual nature of Made to Order (MTO) and Bespoke purchases, once your order has been placed, cancellations and amendments can not be accepted. These products are non-refundable.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure that the returns form is enclosed with your goods – if the returns form is not included it can result in your return not being processed.
  • Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Service immediately.